Lost your phone or authenticator?

You can still get in. Try these in order:

  1. Use a backup code. On the screen that asks for your code, press Use a backup code (on some screens it is under Use another method) and type one of the codes you saved when you set up your second step. Each code works once.
  2. Use another second step. If you also added a passkey, text message codes or an authenticator app, press Use another method and choose it.
  3. Set up a new two-step. Once you are in, open Sign-in and security (also at the top of your admin). Remove the old phone or app and add the new one. Add more than one, for example a passkey and an authenticator app, and save your new backup codes, so this cannot lock you out again.

No backup code and no other method? Email support@webshopmanager.com from the email on your account. We will confirm it is you and help you set up a new two-step.

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