Delivery Times

Q: When will I receive my order?

Delivery times vary depending on where the item ships from, and whether or not the item is on back order.   All delivery times are estimates, and assume the item is shipping to our normal service area (WA, OR, ID, MT).

  • In Stock-Boise, Spokane:    Normally delivered within 3 business days
  • In Stock-Regional:               Normally delivered within 5 business days
  • Factory/National:                 Normally delivered within 10 business days
  • Out of Stock:                         Can take up to 6 weeks for delivery

Privacy Policy

Q: What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.

Google, as a third party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

Q: What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience: Your information helps us to better respond to your individual needs.
  • To improve our websiteL We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To process transactions.

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

  • To administer a contest, promotion, survey or other site feature
  • To send periodic emails

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

Q: How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Q: Do we use cookies?

Yes.  Cookies are small files that a site or its service provider transfers to your computers hard drive through your web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting customer service.

Q: Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Q: California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the 'Edit Profile' page.

Q: Children's Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children's Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years of age or older.

Q: Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Q: Your Consent

By using our site, you consent to our websites privacy policy.

Q: Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Q: Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.         

www.titantruck.com

(509) 534-5010


FAQ | Titan Truck Equipment

Q: When can I expect my order?

Most orders ship within 3 business days. However delivery times vary depending on where the item ships from, where we are shipping to and whether or not the item is on back order.   

  • In Stock: Boise/Spokane:    Normally ships in 1-2 business days
  • In Stock: Regional:               Normally ships in 2-3 business days
  • Factory / National:               Normally ships in 3 business days
  • Out of Stock:                         Can take up to 6 weeks to ship

Q: How do I track my order?

After placing your order you'll receive an order confirmation email.  After it has shipped you'll receive a shipping confirmation email

Titan Truck has contracted with regional carriers who meet or exceed national carrier delivery times and price (UPS, FedEx).  Many of these do not offer live delivery tracking information.

If you have placed an order and it has not been delivered within the time frames listed below please contact us and we'd be happy to assist.  

  • In Stock Boise, Spokane:    Normally delivered within 3 business days
  • In Stock Regional:               Normally delivered within 5 business days
  • Factory/National:                Normally delivered within 10 business days
  • Out of Stock:                        Can take up to 6 weeks for delivery

Q: What is "Open Box"?

Items with "Open Box" in the title are New, Uninstalled, Non-Defective, Fully Guaranteed parts in their Original Packaging that for whatever reason are being discounted for quick sale. All are in original packaging that may or may not have been opened.   

Q: Can I have my part shipped to a professional installer?

Yes!  Select from the Dealer & Installer Locator to see professional accessories dealers &  installers near you.  

The "wrench" icon indicates they install certain items shipped to them. Installers may not install all types of parts, so read their descriptions carefully. 

At checkout, you can select to have an item shipped to your selected professional installer.

Our list of installers in WA, OR, ID & MT is growing, so if you don't see one near you today, be sure to check back on your next purchase.

Note - Suggested installers are independent businesses who set their own installation rates and have their own terms, policies and warranties.  By having an item shipped to an installer, you accept that installers terms & conditions.  Contact your installer of choice prior to having an item shipped.  

Q: Do you offer special coupons and rebates?

Yes!  Sign up for our Email Blast to get coupon codes and information on manufacturer rebates.  See bottom of the Home Page.

Q: What is the difference between "Accessories" and "Equipment"?

Play Truck?  Everyday Truck? Work Truck? Commercial Truck or Van?

In addition to truck Accessories, we supply and install professional truck & van Equipment for contractors, fleet managers and municipalities relying on their trucks & vans to get work done. 

Items designed to make your personal truck more functional or attractive are generally placed in Accessories, while items designed to outfit a professional truck or van would be in Equipment.

Some items such as winches, cab guards, tool boxes and certain types of lighting crossover in both categories.

Q: What if I need an item to ship sooner than what is listed?

If you need an item to ship sooner than what is listed on the part you're interested in, click the "Recommended Items" button just below the item's price & availability.  This will show you similar items that we can possibly ship sooner.

Q: What if I don't live in the Northwest? Can I still order?

Yes! Items we stock in the Northwest can be delivered fastest to customers in WA, OR, ID & MT. However we drop ship from factories throughout the United States as well, and have customer coast-to-coast.

Q: Do you share my information? Is my information secure?

We take your Privacy and Security seriously.  That's why we use Authorize.net for all of our online transactions.  To know more about how we store and use your information, please see our Privacy Policies.

Q: Can I return an item ordered from Titan Truck?

It depends on the reason for the return, and whether or not the item meets certain criteria:

In order to be eligible for return a product must be one of the following:

  • Defective
  • Incomplete - missing major components
  • Damaged in transit
  • Incorrect - not the item you ordered

Items returned for the above reasons must meet the following criteria to be accepted:

  • Be in original packaging
  • Not installed or attempted to install
  • Not modified in any way (includes painting)
  • Not a close-out, obsolete or factory drop item
  • Delivered to you within the past 30 days
  • Include ALL original components 
  • Must have prior authorization from Titan Truck for return

Titan Truck reserves the right to refuse the return of any product deemed not suitable for return or does not meet any of the criteria above.  

  • Returns may be subject to a re-stock fee
  • Purchaser is responsible for paying freight back to Titan Truck

Credit or reimbursement will be issued upon receipt and inspection of the returned item to determine it's eligitiliby.  

If your part meets the above criteria and you would like to return it, start a return request by either viewing your orders or start a return request here.