Privacy Policy

Q: Communications

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by Titan Truck to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

Q: Security

Titan Truck seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Q: Cookies, IP Addresses, Pixel Tags and Tracking Technology

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

www.titantruck.com does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

Q: Communications to Serve You

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Titan Truck offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. Titan Truck takes great pride in having you as a customer and we will ensure your privacy as a customer. Titan Truck does not sell or exchange names or any other information about our customers with third parties.

Q: Children's Privacy

Only persons age 18 or older have permission to access our Service. Our Service does not address anyone under the age of 13 ("Children").

We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you learn that your Children have provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a child under age 13 without verification of parental consent, we take steps to remove that information from our servers.

Q: Log Data

We may also collect information that your browser sends whenever you visit our Service ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this type of information in order to increase our Service's functionality. These third party service providers have their own privacy policies addressing how they use such information.

Q: Fraud Protection and Compliance with Law

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

Q: Service Providers

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

Q: Special Events

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

Q: Brochure Mailing List

If you have requested a Titan Truck brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from Titan Truck, please contact us via email at . Include your name and mailing address and email address. You will be removed from any future mailings.

Q: Behavioral Remarketing

Titan Truck Equipment Company uses remarketing services to advertise on third party web sites to you after you visited our Service. We, and our third party vendors, use cookies to inform, optimize and serve ads based on your past visits to our Service.

Q: Business Transfers

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

Q: Use of Aggregate Information

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

Q: Links

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Q: Notification of Policy Changes

Titan Truck reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

Q: Updating Personal Information

If you are a registered member at Titan Truck, you can change your personal information at any time by updating your information at check-out.

Q: Contacting Us

We welcome your comments and questions about privacy. Please send email to service@titantruck.com.

We are confident that your visit to Titan Truck is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 800-346-1704.


FAQ

Q: When can I expect my order?

Most orders ship within 3 business days. However delivery times vary depending on where the item ships from, where we are shipping to and whether or not the item is on back order.   

  • In Stock: Boise/Spokane:    Normally ships in 1-2 business days
  • In Stock: Regional:               Normally ships in 2-3 business days
  • Factory / National:               Normally ships in 3 business days
  • Out of Stock:                         Can take up to 6 weeks to ship

Q: How do I track my order?

After placing your order you'll receive an order confirmation email.  After it has shipped you'll receive a shipping confirmation email

Titan Truck has contracted with regional carriers who meet or exceed national carrier delivery times and price (UPS, FedEx).  Many of these do not offer live delivery tracking information.

If you have placed an order and it has not been delivered within the time frames listed below please contact us and we'd be happy to assist.  

  • In Stock Boise, Spokane:    Normally delivered within 3 business days
  • In Stock Regional:               Normally delivered within 5 business days
  • Factory/National:                Normally delivered within 10 business days
  • Out of Stock:                        Can take up to 6 weeks for delivery

Q: Can I have my part shipped to a professional installer?

Yes!  Select from the Dealer & Installer Locator to see professional accessories dealers &  installers near you.  

The "wrench" icon indicates they install certain items shipped to them. Installers may not install all types of parts, so read their descriptions carefully. 

At checkout, you can select to have an item shipped to your selected professional installer.

Our list of installers in WA, OR, ID & MT is growing, so if you don't see one near you today, be sure to check back on your next purchase.

Note - Suggested installers are independent businesses who set their own installation rates and have their own terms, policies and warranties.  By having an item shipped to an installer, you accept that installers terms & conditions.  Contact your installer of choice prior to having an item shipped.  

Q: Do you offer special coupons and rebates?

Yes!  Sign up for our Email Blast to get coupon codes and information on manufacturer rebates.  See bottom of the Home Page.

Q: What is the difference between "Accessories" and "Equipment"?

Play Truck?  Everyday Truck? Work Truck? Commercial Truck or Van?

In addition to truck Accessories, we supply and install professional truck & van Equipment for contractors, fleet managers and municipalities relying on their trucks & vans to get work done. 

Items designed to make your personal truck more functional or attractive are generally placed in Accessories, while items designed to outfit a professional truck or van would be in Equipment.

Some items such as winches, cab guards, tool boxes and certain types of lighting crossover in both categories.

Q: What if I need an item to ship sooner than what is listed?

If you need an item to ship sooner than what is listed on the part you're interested in, click the "Recommended Items" button just below the item's price & availability.  This will show you similar items that we can possibly ship sooner.

Q: What if I don't live in the Northwest? Can I still order?

Yes! Items we stock in the Northwest can be delivered fastest to customers in WA, OR, ID & MT. However we drop ship from factories throughout the United States as well, and have customer coast-to-coast.

Q: Do you share my information? Is my information secure?

We take your Privacy and Security seriously.  That's why we use Authorize.net for all of our online transactions.  To know more about how we store and use your information, please see our Privacy Policies.

Q: Can I return an item ordered from Titan Truck?

It depends on the reason for the return, and whether or not the item meets certain criteria:

In order to be eligible for return a product must be one of the following:

  • Defective
  • Incomplete - missing major components
  • Damaged in transit
  • Incorrect - not the item you ordered

Items returned for the above reasons must meet the following criteria to be accepted:

  • Be in original packaging
  • Not installed or attempted to install
  • Not modified in any way (includes painting)
  • Not a close-out, obsolete or factory drop item
  • Delivered to you within the past 30 days
  • Include ALL original components 
  • Must have prior authorization from Titan Truck for return

Titan Truck reserves the right to refuse the return of any product deemed not suitable for return or does not meet any of the criteria above.  

Credit or reimbursement will be issued upon receipt and inspection of the returned item to determine it's eligitiliby.  

If your part meets the above criteria and you would like to return it, start a return request by either viewing your orders or start a return request here.


Delivery Times

Q: When will I receive my order?

Delivery times vary depending on where the item ships from, and whether or not the item is on back order.   All delivery times are estimates, and assume the item is shipping to our normal service area (WA, OR, ID, MT).

  • In Stock-Boise, Spokane:    Normally delivered within 3 business days
  • In Stock-Regional:               Normally delivered within 5 business days
  • Factory/National:                 Normally delivered within 10 business days
  • Out of Stock:                         Can take up to 6 weeks for delivery