Delivery times vary depending on where the item ships from, and whether or not the item is on back order. All delivery times are estimates, and assume the item is shipping to our normal service area (WA, OR, ID, MT).
If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by Titan Truck to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.
Titan Truck seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.
Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.
E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.
We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.
Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.
www.titantruck.com does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.
If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Titan Truck offers its customers.
Disclosure of Personally Identifiable Information
We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. Titan Truck takes great pride in having you as a customer and we will ensure your privacy as a customer. Titan Truck does not sell or exchange names or any other information about our customers with third parties.
Only persons age 18 or older have permission to access our Service. Our Service does not address anyone under the age of 13 ("Children").
We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you learn that your Children have provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a child under age 13 without verification of parental consent, we take steps to remove that information from our servers.
We may also collect information that your browser sends whenever you visit our Service ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this type of information in order to increase our Service's functionality. These third party service providers have their own privacy policies addressing how they use such information.
We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.
If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.
If you have requested a Titan Truck brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from Titan Truck, please contact us via email at . Include your name and mailing address and email address. You will be removed from any future mailings.
Google AdWords remarketing service is provided by Google Inc.
You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads
Google also recommends installing the Google Analytics Opt-out Browser Add-on - https://tools.google.com/dlpage/gaoptout - for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/
Twitter remarketing service is provided by Twitter Inc.
You can opt-out from Twitter's interest-based ads by following their instructions: https://support.twitter.com/articles/20170405
Facebook remarketing service is provided by Facebook Inc.
You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950
To opt-out from Facebook's interest-based ads follow these instructions from Facebook: https://www.facebook.com/help/568137493302217
Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.
For more information on the privacy practices of Facebook, please visit Facebook's Data Policy: https://www.facebook.com/privacy/explanation
As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.
We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.
If you are a registered member at Titan Truck, you can change your personal information at any time by updating your information at check-out.
We welcome your comments and questions about privacy. Please send email to [email protected].
We are confident that your visit to Titan Truck is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 800-346-1704.
Most orders ship within 3 business days. However delivery times vary depending on where the item ships from, where we are shipping to and whether or not the item is on back order.
After placing your order you'll receive an order confirmation email. After it has shipped you'll receive a shipping confirmation email
Titan Truck has contracted with regional carriers who meet or exceed national carrier delivery times and price (UPS, FedEx). Many of these do not offer live delivery tracking information.
If you have placed an order and it has not been delivered within the time frames listed below please contact us and we'd be happy to assist.
Items with "Open Box" in the title are New, Uninstalled, Non-Defective, Fully Guaranteed parts in their Original Packaging that for whatever reason are being discounted for quick sale. All are in original packaging that may or may not have been opened.
Yes! Select from the Dealer & Installer Locator to see professional accessories dealers & installers near you.
The "wrench" icon indicates they install certain items shipped to them. Installers may not install all types of parts, so read their descriptions carefully.
At checkout, you can select to have an item shipped to your selected professional installer.
Our list of installers in WA, OR, ID & MT is growing, so if you don't see one near you today, be sure to check back on your next purchase.
Note - Suggested installers are independent businesses who set their own installation rates and have their own terms, policies and warranties. By having an item shipped to an installer, you accept that installers terms & conditions. Contact your installer of choice prior to having an item shipped.
Yes! Sign up for our Email Blast to get coupon codes and information on manufacturer rebates. See bottom of the Home Page.
Play Truck? Everyday Truck? Work Truck? Commercial Truck or Van?
Items designed to make your personal truck more functional or attractive are generally placed in Accessories, while items designed to outfit a professional truck or van would be in Equipment.
Some items such as winches, cab guards, tool boxes and certain types of lighting crossover in both categories.
If you need an item to ship sooner than what is listed on the part you're interested in, click the "Recommended Items" button just below the item's price & availability. This will show you similar items that we can possibly ship sooner.
Yes! Items we stock in the Northwest can be delivered fastest to customers in WA, OR, ID & MT. However we drop ship from factories throughout the United States as well, and have customer coast-to-coast.
We take your Privacy and Security seriously. That's why we use Authorize.net for all of our online transactions. To know more about how we store and use your information, please see our Privacy Policies.
It depends on the reason for the return, and whether or not the item meets certain criteria:
In order to be eligible for return a product must be one of the following:
Items returned for the above reasons must meet the following criteria to be accepted:
Titan Truck reserves the right to refuse the return of any product deemed not suitable for return or does not meet any of the criteria above.
Credit or reimbursement will be issued upon receipt and inspection of the returned item to determine it's eligitiliby.